Libraries need to be using IM. The younger generation is used to IM as a means to communicate and it is more immediate means of getting information. They are not used to waiting but expect instant gratification.
Learning the "codes" to IM is different and you need to be up to date on what the initials mean and able to decode the messages.
As more people become used to IMing, our customer base will expand. It is more convenient, you know someone is actually looking up something for you and you may get an immediate answer. Files, pictures, etc. can be attached and downloaded to a separate program.
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Trying to Get into the Treat Drawer
Callie
Trying to Get into the Treat Drawer
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